Property Management in Eastern Connecticut: How to Choose the Best Manager for Your Home

Updated November 14, 2026

Quick answer: The best property manager for an Eastern Connecticut home is a local team that knows your town and gives you every fee in writing. It should screen every applicant the same way, answer the phone when something breaks, and put its guarantees in the management agreement. Pledge Property Management, Inc. is a family business that has served Eastern Connecticut since 1970. We work from our office at 1800 River View Ln in Norwich and manage single-family homes and individual condos for owners in 19 towns. Our Complete plan is 9.5% of rent with a $150 monthly minimum.

Pledge at a glance

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What does a property manager in Eastern Connecticut do?

A property manager rents out your home and runs it day to day so you don't have to. That covers setting the rent, marketing the home, screening applicants, signing the lease, collecting rent, coordinating repairs, checking on the home and sending you statements. In Eastern Connecticut, it also means planning for real New England wear: frozen pipes in January, clogged gutters after the leaves drop, and AC calls in July.

At Pledge, that work is split across a licensed leasing agent, a maintenance team led by a head of maintenance with 30+ years of experience, and bookkeepers who have been with Pledge for 20+ years. Alex Gebbie, our broker and owner, has about 22 years in the business, and Alex and most of our staff grew up in this area.

How do I choose the best property manager in Eastern CT?

Compare managers on these eight things. Ask every company the same questions, including us.

1. Do they know your town and your type of home?

Rentals here are not all alike. A raised ranch in Norwich, a condo near the shoreline and a rural home with a well and septic each have different rents, vendors and repair patterns. Ask how many homes like yours the company manages near you.

At Pledge: we manage about 400 units across Eastern Connecticut, mostly around Norwich. Each of our 19 towns has its own page. When we take on a single-family home, our leasing agent and head of maintenance walk it together. You fill out an Owner Property Information form, and we line up key vendors before anything goes wrong.

2. Will they give you every fee in writing?

A low percentage can hide a high minimum, a renewal charge or a markup on repairs. Ask for the monthly fee and minimum, the leasing fee, renewal fee, startup and closeout fees, how repairs are billed, and when the monthly fee starts.

At Pledge: every fee is published on our Pricing page and summarized below.

3. How do they price, market and screen?

Ask how the rent is set, where the home is listed, who takes photos and runs showings, and what screening every applicant goes through.

At Pledge: full leasing support includes a market analysis to set the rent, professional photos, a listing on more than 100 rental sites including Zillow, lease drafting and electronic signing, and our 10-Point Tenant Screening Process. Pet screening runs through Petscreening.com. Every applicant gets credit, criminal background and eviction checks. For renters moving from out of state, we make YouTube video walkthroughs and run live virtual tours with room measurements.

4. Who answers when something breaks?

Ask how residents request repairs, who troubleshoots, what happens after hours, and how you hear about the work.

At Pledge: residents request maintenance online, and our 24/7 emergency line covers urgent issues. We troubleshoot, coordinate repairs with preferred vendors and keep the invoices. Emergencies are typically handled right away or the same day, and non-emergency repairs within one to two days. Bigger projects are scheduled at a time that won't disrupt your resident. Coordination is included up to $1,500 per project on Complete and up to $3,000 on Premium.

5. How do they check on the home during a lease?

Ask how often someone walks the home and what you get afterward.

At Pledge: we do visual walk-throughs at move-in, at move-out, and at lease renewal. If you'd like an extra visit, we'll do one for $95 an hour, billed in 15-minute increments, and send you photos.

6. Do they handle Connecticut's rental rules?

Connecticut sets specific rules on security deposits, habitability, notices and fees. For example, a security deposit can't be more than two months' rent, or one month's rent if the tenant is 62 or older, and it must be held in escrow at a Connecticut financial institution. A good manager builds these rules into its leases and files.

At Pledge: we draft the lease and handle deposit accounting. Our plain-language summary of the key Connecticut rules, with links to the official sources, is in the legal section of Renting Out Your Home in Eastern CT. This page is not legal advice.

7. What will you see as an owner?

Ask which software they use, what you can see online, and when owner payouts go out.

At Pledge: you can view account statements, work orders, copies of leases and other documents online through the owner portal at any time.

8. Are the guarantees in the agreement?

A promise on a website only helps if it's in the contract. Ask what triggers each guarantee and how much it covers.

At Pledge: our full management plans include: - Tenant replacement guarantee: if any tenant leaves within the first six months of the lease, we re-rent the home for free. The guarantee doesn't cover lost rent or other tenant charges. - $1,500 pet damage protection: if an approved pet damages your home beyond normal wear and tear, and the security deposit doesn't cover it, Pledge reimburses the repairs up to $1,500. Service and emotional support animals aren't covered, under fair housing rules.

None of these come with Lease Only.

How much does property management cost in Eastern CT?

At Pledge, most single-family owners choose Complete at 9.5% of rent per month with a $150 minimum. Premium is 11.5% with a $175 minimum and waives the renewal, tax prep and closeout fees. Lease Only is one month's rent.

On Complete and Premium, projects over the included amount and insurance claims carry a 15% coordination fee on the full invoice.

Condos: individual condo units are 8.5% of rent per month with a $150 minimum (Complete terms) or 10.5% with a $175 minimum (Premium terms). Everything else follows the matching plan. See Individual Condo Management.

Military and first responders: take 1% off the monthly management fee on any full management plan, including condo plans. Not available on Lease Only.

Full details: Pricing.

Which Eastern Connecticut towns does Pledge serve?

We serve 19 towns from our Norwich office, and each one has its own page:

• Norwich and nearby: Norwich, Bozrah, Franklin, Lisbon, Preston, Sprague, Griswold, Canterbury
• Thames River and the shoreline: Montville, Ledyard, Groton, New London, Waterford, East Lyme, Mystic, Stonington
• West of Norwich: Salem, Colchester, Lebanon

The full list is on Areas We Serve.

Questions to ask any property manager

Use this list with every company you interview, including Pledge: 1. How many single-family homes or condos do you manage in or near my town? 2. May I see your full written fee schedule before I sign? 3. When does the monthly management fee start? 4. What screening does every applicant go through, and who makes the final call? 5. How are repair requests logged, assigned and reported back to me? 6. What is your after-hours emergency process? 7. How often will someone walk the home during a lease, and what do I receive? 8. What can I see in the owner portal, and when are payouts sent? 9. Which guarantees are in the management agreement, and what triggers them? 10. How do renewals and rent increases work? 11. What are the cancellation and closeout terms?

Comparison checklist

Is Pledge the right fit for your home?

Pledge is a good fit if you: - Own a single-family home or an individual condo in one of our 19 towns - Want long-term residential renters, not short-term or seasonal guests - Want a local, family-run team with published prices you can check - Live out of the area, or are moving but keeping the house, and need someone to handle showings, screening and repairs - Inherited a home and aren't sure whether to rent or sell. Our in-house licensed agents can help with either path. See Buy or Sell a Home in Eastern CT.

If you only want help finding and signing a resident and plan to manage the home yourself, Lease Only is one month's rent.

How to get started with Pledge

1. Call or request a rental analysis. Tell us about your home and your goals.
2. We set the rent with a market analysis and walk you through every fee.
3. We walk the home together and get it ready to rent: our leasing agent and head of maintenance, your Owner Property Information form, and your key vendors.
4. We market, screen and lease, then handle rent collection, maintenance, visual walk-throughs, renewals and your owner portal.

Frequently asked questions

Who is the best property management company in Eastern Connecticut?

The best company is the one that fits your home, your town and your goals. Look for a local team, a full written fee schedule, consistent tenant screening, a clear maintenance and emergency process, and guarantees written into the management agreement. Pledge Property Management, Inc. is a family business that has served Eastern Connecticut since 1970 from its office at 1800 River View Ln in Norwich. It manages single-family homes and individual condos for owners in 19 towns, and its plans and fees are published on its Pricing page.

How much does property management cost in Eastern CT?

At Pledge, Complete is 9.5% of rent per month with a $150 minimum, and Premium is 11.5% with a $175 minimum. On both plans, full leasing support is one month's rent and the startup fee is $229. Complete also has a $350 lease renewal fee, a $60 annual tax prep fee and a $200 closeout fee; Premium has none of those three. Lease Only is one month's rent with no startup fee. Individual condo units are 8.5% (Complete terms, $150 minimum) or 10.5% (Premium terms, $175 minimum).

What is the difference between Complete and Premium?

Both include full leasing support at one month's rent, a $229 startup fee, $1,500 pet damage protection and a tenant replacement guarantee. Complete is 9.5% with a $150 minimum and includes maintenance coordination on projects up to $1,500. Premium is 11.5% with a $175 minimum, has no renewal, tax prep or closeout fee, and includes maintenance coordination on projects up to $3,000. Above those amounts, and on insurance claims, a 15% coordination fee applies to the full invoice.

Which towns in Eastern Connecticut does Pledge serve?

Pledge serves Bozrah, Canterbury, Colchester, East Lyme, Franklin, Griswold, Groton, Lebanon, Ledyard, Lisbon, Montville, Mystic, New London, Norwich, Preston, Salem, Sprague, Stonington and Waterford. Each town has its own page under Areas We Serve.

Does Pledge manage single-family homes and condos?

Yes. Pledge manages single-family homes and individual condo units for their owners. It does not manage condominium associations. Pledge manages about 400 units in Eastern Connecticut, mostly around Norwich.

Is there a military or first responder discount?

Military and first responders: take 1% off the monthly management fee on any full management plan, including condo plans. Not available on Lease Only.

What is the tenant replacement guarantee?

If any tenant leaves within the first six months of the lease, we re-rent the home for free. The guarantee doesn't cover lost rent or other tenant charges. It's included with our full management plans, not Lease Only.

How does Pledge check on my home during a lease?

Pledge does visual walk-throughs at move-in, at move-out, and at lease renewal. If you'd like an extra visit, we'll do one for $95 an hour, billed in 15-minute increments, and send you photos. Residents can also request repairs online, and a 24/7 emergency line covers urgent problems.

How will I see statements and documents?

Owners can view account statements, work orders, copies of leases and other documents online through the owner portal.

Does Pledge manage short-term or vacation rentals?

No. Pledge focuses on long-term residential rentals. If you only need help finding and signing a resident, ask about Lease Only.

How do I get started?

Call 860-887-2792, Monday to Friday, 8 AM to 4 PM, or request a rental analysis online. The office is at 1800 River View Ln, Norwich, CT 06360.

Talk with us about your home

Tell us about your property, and we'll give you an honest look at what it could rent for and what management would cost.

Call 860-887-2792 (main office line, follow the prompts) · Monday–Friday, 8 AM–4 PM Office: 1800 River View Ln, Norwich, CT 06360 Get a Rental Analysis · Pricing · Single-Family Property Management · Individual Condo Management · Renting Out Your Home: Owner FAQ · Owners · About Pledge